The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.Exceptional communication skills, delighting the customer with every single interaction.Passion for servicing customers with proactive solutions.Airline, lounge or travel industry experience required, including reservation experience.Minimum of 1 year recent experience servicing premium customers.Hours are subject to change due to business needĪ successful candidate will possess the following qualifications: Lounge Hours of operation are from 06:00 AM– 11:30 PM Mon – Sun. Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners.Providing travel consultation and minimal reservation assistance.Providing concierge and lifestyle recommendation.Employing the Customer First philosophy in meeting customers’ needs and expectations.Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty ultimately making loyal enthusiast out of the customer.Being accountable and taking ownership of the customer’s experience from beginning to end.Welcoming and providing access to our Card Members upon arrival at reception.It is our duty to make Membership come to life every day. It is our mission to become essential to our Card Members by providing differentiated products and services. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
AMERICAN EXPRESS CENTURION LOUNGE LAX PROFESSIONAL
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LAX Airport.
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